As we emerge from the pandemic with rising inflation and a cost-of-living crisis, consumers are being more careful than ever when deciding where to spend their money. For brands, acquiring new customers is going to be tough. Focusing on retention should…
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Verint Speakers in March: Earning Customer Loyalty with a Strong Customer Experience
Shift CX – Germany: Improving CX and Customer Service with Online Communities
March 9; Online Webinar
Join Verint’s Jon Allen, Vice President GTM Strategy, Digital-First Engagement, Community, at 1:10 p.m. German time (GMT+1). Learn how companies…
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Hiring Challenges and Rising Customer Expectations Are Driving a Move Toward Digital-First Service
For many companies, delivering an excellent customer service experience has never been more challenging than it is right now.
Customers are engaging with brands through digital channels at unprecedented levels—and they expect a great customer experience…
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Hear from Customer Engagement Experts and Verint Customers in New Harvard Business Review Analytic Services Report
At Verint, we’ve helped companies adapt to the changing dynamics of customer engagement during a time when customer expectations have never been higher, and the amount of digital channel interactions has never been greater.
The problem for many…
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Verint Speakers in July: The Future of WFO and Customer Loyalty Through Digital Banking
Digital Banking's Role in Maintaining Customer Relationships
July 7, 2 p.m. ET; Webinar series
Join Verint’s Kerim Tumay, Vice President of Marketing, Kiran Analytics (a Verint Company), Eric Head, Vice President, Experience Leadership, and Karly…
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Verint Speakers in March: Maximizing Workforce Trends and Overcoming Retail Challenges for 2021
How to Harness Key Future of Work Trends
March 11; Verint and Opus Research Webinar – 1 p.m.
The future of work is here. Join the Opus Research and Verint experts listed below as they discuss three of the top workforce trends in 2021. Learn how…
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Self-Serve, Simplify or Sell: Optimizing in Times of Uncertainty
A Verint Virtual On-Demand SessionManulife is a financial institution who provides financial advice, insurance and investment solutions for individuals, groups and institutions. At Verint Virtual, Lisa Buck, Speech Analytics Analyst, CX Insights, Strategy…
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Verint Speakers: RPA and Capacity Plans, Advances in IVR and New Banking CX Data
Destination CRM Webinar Event—Smart IVRs: For Better Customer Experiences
June 17; Online Webinar
Verint’s Michael Southworth, General Manager, Intelligent Self-Service, will present the above content at 2 p.m. ET. Interactive voice response…
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It’s CX Day—And We Celebrate the Great Differentiator
Verint Connect MemberThis week we celebrate National Customer Service Week—and today we celebrate CX Day. We are so grateful for our employees on the front lines in Customer Service—they take a relatively challenging job and deliver business-changing results. Every day. We…
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Verint Speakers: Engage APAC, Customer Service Culture of Quality
Engage APAC Customer and Partner Conference 2017
September 6-7; Melbourne, Australia
Verint will gather attendees from all over the Asia Pacific region and around the world for this event to highlight customer success, solution innovation, customer…
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How to Make Intelligence the Foundation of Your Self-Service Strategy
What would happen if self-service were more accessible, easier to use, and capable of resolving considerably more complex issues without escalating to an agent? Artificial Intelligence has the potential to redefine what’s possible in self-service. If…
