Verint is pleased to announce that its Intelligent Virtual Assistant (IVA) was selected as “Best Chatbot Solution” in the AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes…

As we emerge from the pandemic with rising inflation and a cost-of-living crisis, consumers are being more careful than ever when deciding where to spend their money. For brands, acquiring new customers is going to be tough. Focusing on retention should…

Verint is pleased to share that Verint Intelligent Virtual Assistant was recently named a product winner by the Business Intelligence Group in the “Intelligent Agent” category for the AI Excellence Awards Program. This awards program recognizes the organizations…

Shift CX – Germany: Improving CX and Customer Service with Online Communities

March 9; Online Webinar 

Join Verint’s Jon Allen, Vice President GTM Strategy, Digital-First Engagement, Community, at 1:10 p.m. German time (GMT+1). Learn how companies…

For many companies, delivering an excellent customer service experience has never been more challenging than it is right now.

Customers are engaging with brands through digital channels at unprecedented levels—and they expect a great customer experience…

We’ve realized one thing is certain over the past two years: more people are engaging through digital self-service channels than ever before. This has been happening for years now, but the pandemic accelerated that trend.

While this increase is…

At Verint, we’ve helped companies adapt to the changing dynamics of customer engagement during a time when customer expectations have never been higher, and the amount of digital channel interactions has never been greater.

The problem for many…

Senior Analyst, Opus Research

Digital transformation projects and opportunities are now top-of-mind for enterprise call centers. Expedient support and resolution options that meet customers in their preferred channel are soon to become the norm, not…

The popularity of low-code intelligent virtual assistants (IVAs) has been fueled not only by a desire for faster deployments, but also a need for non-programmers to work on the back end of the chatbot.

We’ve seen this firsthand with the recent launch…

Insights are great—but strong business results are even better. Engage21 on-demand is full of great content to help you learn how to strengthen your customer relationships.

Extend Your Platform and Discover the Next Evolution in Cloud Recording 

Customer service delivery for all—as the world has turned upside down over the last 18 months, this has grown more important than ever.

So how does this look in today’s real world? A do-it-yourself (DIY) approach to intelligent virtual assistants…

Online communities have never been more necessary than they are right now. Customers are buying online more than ever and are looking for a place to communicate about a company’s products and services—as well as a place to self-serve during and after…

CX Megatrends to Watch in 2022

August 10; CRMXchange webinar

Join Verint’s Kelly Koelliker, Senior Director, Content Marketing, at 1 p.m. ET as she participates in this panel discussion. Are you curious about the most important trends for 2022? The panel…

Self-service is a hot topic in 2021! From chatbots to AI, machine learning, knowledge management and more, self-service is influencing the way customers interact with businesses. Through multiple communication channels such as virtual assistants, chat…

Verint recently announced it won an AI Breakthrough Award for excellence and innovation in artificial intelligence (AI). Verint Intelligent Virtual Assistant Professional (IVA Pro) Package—Verint’s low-code conversational AI offering—is the winner of…

For years, we saw conversational artificial intelligence discussed as a novelty. It was a nascent, untested technology that, at best, could be used for narrow use cases—and only in certain industries.

As we all know, that’s changed.

Conversational…

I’ve been covering the contact center industry since my career as an analyst began at Dataquest back in the dark ages—1989. After 30 years I thought I’d seen pretty much everything from an industry perspective. That was until 2020 came along.…

Digital Banking's Role in Maintaining Customer Relationships

July 7, 2 p.m. ET; Webinar series 

Join Verint’s Kerim Tumay, Vice President of Marketing, Kiran Analytics (a Verint Company), Eric Head, Vice President, Experience Leadership, and Karly…

We’re all working differently right now. Some of you reading this are sitting in a makeshift home office in what used to be a dining room when you’d typically be chatting with a team member over a cubicle wall. Things are different, and they’re going…

The world of the contact center—like everything else—has changed dramatically over the last year+. The shift to primarily working from home has been well-documented. We are getting closer to emerging from COVID restrictions and getting back to “normal…

What do modern-day business leaders and CIOs have in common with the eponymous (anti?) hero of Samuel Taylor Coleridge’s “The Rime of the Ancient Mariner”?

(Yes, I know that’s not how you spell “rhyme”. But spelling has long been, and…

Data is the new driver of our information economy, but right now even big enterprises are off-roading it. Fifty-nine percent of executives say Big Data at their company would be improved by the use of AI, and yet 85% of big data or AI projects fail. Instead…

As malls fade to black, it’s no secret that customers are shopping online for everything from shoes to insurance and even groceries. A 2019 report found that urban shoppers are 90 percent more likely than the average shopper to rank online ordering…

We talk to a lot of customers who have been burned by previous chatbot deployments. Most aren’t sure how to pivot and improve engagement. From these conversations, we’ve noticed a very interesting and alarming trend. Across the enterprise, companies tend…

When we think about the rise of intelligent virtual assistants (IVAs) and chatbots, it’s mostly through the lens of customer service. And this makes sense, given the way that this AI-powered technology has changed—and continues to change—how customers…