The Back Office & Branch: Key Contributors to Differentiated CX

August 10; Verint Webinar with The Financial Brand   

Join Verint’s Nicole Nevulis, Global Senior Director, Go-to-Market Strategy, and Juan Cabrera, Director, Branch Go-to-Market Strategy…

Global CX Forum

May 2-3; Camino Real Polanco Hotel, Mexico City 

Verint’s Jason Valdina, Senior Director of Engagement Channel Go to Market Strategy, will present “The Art of Customer Conversations: The 6 stages of the conversational customer journey”…

Date: March 29,^, 2022

Time: Three air times:

• Americas: 2 p.m. ET (Eastern Time)
• EMEA: 11 a.m. GMT (Greenwich Mean Time)
• APAC: 11 a.m. SGT (Singapore Time)

To compete in today’s experience economy—where feelings matter most and customers make purchase…

Customer experiences (CX) define the identity and success of the modern enterprise. While factors such as price and time in market are still relevant, buyers in both B2B and B2C industries prefer working with brands that address their unique expectations…

Customer journeys are complex—and that intricacy is only amplified when customer experience and customer service data live in silos.

In fact, 80% of companies report problematic data silos holding back their organizations.

Your organization is likely…

Happy Customer Service Week from all of us at Verint!

Customer Service Week—as many of you know—is not new. And after the last year, we can all see that this year is a particularly good one to celebrate the people on the front lines of customer service…

Digital Banking's Role in Maintaining Customer Relationships

July 7, 2 p.m. ET; Webinar series 

Join Verint’s Kerim Tumay, Vice President of Marketing, Kiran Analytics (a Verint Company), Eric Head, Vice President, Experience Leadership, and Karly…

We want to thank everyone who attended Engage21! It was a terrific event, and we are so grateful to everyone who had a hand in making it happen. We are thrilled that so many of you from across 80 countries took the time to join us.

And now, it moves to…

We all readily understand the importance of external branding. But what about internal branding?

It matters too.

For a CX program, the internal brand pulls all of the operational elements of the program and the emotional essence of the customer journey…

Verint recently announced that Vericast, a leading marketing solutions company—together with its Harland Clarke contact center solutions—has chosen Verint’s cloud platform to enhance the agent and customer experience at its contact centers.…

2020 was the year that put business as usual to the test.

As we all know, it forced a change in consumer behavior that resulted in a permanent impact on the customer journey across every industry. We’ll be reading about—and experiencing personally—the…

We are experiencing a once-in-a-lifetime opportunity to reimagine the customer environment. The capacity gap is an opportunity to reimagine the way you deliver service and relate to customers, and to do it on their terms. 

Brands today are challenged by…

CX Day and Customer Service Week are times for customer experience and customer service professionals to come together. It is a day to celebrate our success. To share impacts of our peers on their organizations and the profession. These celebrations give…

One of my favorite parts of the New Year is to hear from our customers. We ask them each year about their priorities, challenges—and of course, we celebrate successes! I’d like to share some of what I’ve heard so far in 2020.

Many of…

Engage on the Road: Asia Pacific

September 5 and 10; Bangkok, Thailand and Manilla, Philippines

Verint's Engage on the Road travels to Bangkok, Thailand on September 5 and Manilla, Philippines on September 10. Engage on the Road gathers colleagues, peers…

Inspiration can come from nearly anywhere. We can find it in a beautiful sunset, a favorite song, or an encouraging word from someone. Where do CX practitioners go to get inspired? Something that inspired my team recently is The Power of Moments by Chip…

Aetna, AIG, Costco Wholesale, Telus International, Uber, Verizon, and Wells Fargo are among a group of household-name customers presenting at the Verint Engage global customer and partner conference in Orlando. 

This year's event will be held May 20-23…

As today's organizations try to win new customers -- and grow the ones they already have -- strengthening customer relationships and building trust have never been more important. 

We have an event custom-built for both. The Verint Systems global customer…

Aberdeen’s survey of 445 global contact centers indicates that only 57% of contact centers have an established process to regularly capture voice of the customer (VoC) data and gauge how they fare in meeting and exceeding customer expectations.

In today’s marketplace, that’s a big question.

While maintaining a strong customer focus is paramount for any organization--increasingly, so is maintaining a strong employee focus. Do your employees have the feeling they’re stepping back in…

Can you remember the last time you experienced a customer service call that actually left you satisfied? When a service interaction is seamless, that moment lives on in a customer’s mind—and it sets the expectation for how all future experiences should…

I was talking to Nancy Porte, our VP of Customer Experience after a recent webinar she did in which she discussed the intricacies of journey mapping. One of the comments/questions posted by an attendee really struck a chord with me. The comment stated…

All week, we at Verint and many of you have been celebrating National Customer Service Week. This week-long event spotlights how great customer service is the foundation of successful companies. We honor and thank the professionals on the frontlines…

Digital disruption is here to stay—as are expectations of near instantaneous answers and action. So, navigating digital disruption is forcing organizations to be more focused and responsive to the needs of customers than ever before.

With infinitely…

In my last blog, I described the two-sided challenge for organizations of rapidly evolving technology and constantly increasing customer expectations for a simple, virtually painless experience—no matter their chosen touch point. And, it’s not just customers…