Connected Claims USA – Hosted by Reuters, The World’s Largest Claims Event

November 2-4; Chicago, Illinois 

Join Verint’s Nicole Nevulis, Global Senior Director, Go-To-Market Strategy, on November 2 at 3 p.m. local time for the “Advanced Tools…

The leaves are changing color. Pumpkin-spiced lattes are still flying out of coffee shops. (American) football is almost halfway through the season. And, Halloween is here (and therefore we get to write a Halloween themed blog). 

Let’s be honest, resolving…

It’s been a busy couple of months! Thank you to everyone who has joined us for this webinar series. We’re excited to engage with our partners to strengthen our mutual success and best serve our customers as they strive to make customer experience a competitive…

At Verint, we truly believe that every day is dedicated to driving customer experience. Especially for those who are in the frontline, whether in the contact center, leading CX strategy, or creating new and unique digital experiences, customers are front…

Self-service solutions are no longer a luxury for an organization’s contact center operations. Customers expect to find the assistance and information they need whenever they need it and in the channel of their choice.

Companies have deployed Verint…

We have recently redesigned and relaunched our Verint Partner Program! We’ve invested heavily in a new set of processes focused on helping you sell, service and deliver Verint cloud offers easier and faster than ever before.

Through a series of…

The Art of War has been applied to almost any area of life you may think of, from business to parenting and from gardening to space exploration…

These are exciting times for Verint and our partners!

We’ve invested heavily in a new set of processes focused on helping you sell, service, and deliver Verint cloud offers easier and faster than ever before. Through a series of seven webinars, Verint…

Verint is one of the few top-tier contact center solution providers that invests in market research and analysis, as well as traditional research and development. Market research is helpful for identifying potential product improvements, but its greater…

Recently at Verint’s Engage22 customer conference, Jeff Bretana, Assistant Manager, Workforce Management at Navy Federal Credit Union (NFCU), shared his experience and list of dos and don’ts for extending workforce management (WFM) beyond the contact…

When the crew of Apollo 8 became the first humans to orbit the moon, they experienced the first human lunar communications blackout. For ten minutes they couldn’t communicate with the people at home. Finally, they emerged, and communications resumed.…

It’s an exciting time for Verint partners!

The next step in our partnering journey with you includes not only transitioning to the cloud but doing it in a way that ensures our mutual customers find value today and in the future with the solutions…

The Back Office & Branch: Key Contributors to Differentiated CX

August 10; Verint Webinar with The Financial Brand   

Join Verint’s Nicole Nevulis, Global Senior Director, Go-to-Market Strategy, and Juan Cabrera, Director, Branch Go-to-Market Strategy…

The cloud changed everything.  How many times have you heard that?  And yet, how many truly understand the impact this massive transition has had on the ecosystems that ultimately deliver solutions to our customers?  

At Verint, we spent the last 18 months…

The days of everyone going to an actual store to do their shopping are behind us.

Naturally, many people still shop in stores—however, recent Verint research shows Gen Z’s growing preference for digital-first shopping and the vital importance of digital…

As we emerge from the pandemic with rising inflation and a cost-of-living crisis, consumers are being more careful than ever when deciding where to spend their money. For brands, acquiring new customers is going to be tough. Focusing on retention should…

It’s a delicate balance. On one hand, you need to keep your customers and their data—as well as your company’s own finances—secure. But when you authenticate your callers, you need a process that’s not a hassle for your customers…

Did you know that just 60% of the world’s railroads run on standard gauge tracks? The other 40% do not. Passengers may have to change trains when they cross international borders. Standards matter.

The most important standards decision to impact…

Global CX Forum

May 2-3; Camino Real Polanco Hotel, Mexico City 

Verint’s Jason Valdina, Senior Director of Engagement Channel Go to Market Strategy, will present “The Art of Customer Conversations: The 6 stages of the conversational customer journey”…

Date: March 29,^, 2022

Time: Three air times:

• Americas: 2 p.m. ET (Eastern Time)
• EMEA: 11 a.m. GMT (Greenwich Mean Time)
• APAC: 11 a.m. SGT (Singapore Time)

To compete in today’s experience economy—where feelings matter most and customers make purchase…

By now you may have read a little (or a lot) about The Great Resignation. You might even be experiencing the pain of it in your own organization. It’s quite real.

Employees are voluntarily resigning from their jobs, en masse. It’s causing some havoc…

Shift CX – Germany: Improving CX and Customer Service with Online Communities

March 9; Online Webinar 

Join Verint’s Jon Allen, Vice President GTM Strategy, Digital-First Engagement, Community, at 1:10 p.m. German time (GMT+1). Learn how companies…

For many companies, delivering an excellent customer service experience has never been more challenging than it is right now.

Customers are engaging with brands through digital channels at unprecedented levels—and they expect a great customer experience…

In a recent blog, we discussed how businesses that have a focused data strategy around customer engagement will be clear winners in the Customer Experience Race. Implementing such a strategy and succeeding in this race will be rewarded with customer loyalty…

Consumers know what a “good” customer experience feels like—they are already getting it from brands such as Amazon, Google, American Express, and others. Customers are always comparing you with best-in-class brands—as well as with your peers—every time…