Connected Claims USA – Hosted by Reuters, The World’s Largest Claims Event
November 2-4; Chicago, Illinois
Join Verint’s Nicole Nevulis, Global Senior Director, Go-To-Market Strategy, on November 2 at 3 p.m. local time for the “Advanced Tools…
Connected Claims USA – Hosted by Reuters, The World’s Largest Claims Event
November 2-4; Chicago, Illinois
Join Verint’s Nicole Nevulis, Global Senior Director, Go-To-Market Strategy, on November 2 at 3 p.m. local time for the “Advanced Tools…
What is impact? For customer experience, it might be moving the needle on customer satisfaction or speeding time to action. Though the benefits of CX improvement can feel intangible, the truth is that it is not only possible, but vital to measure the…
As a marketing major, former director of marketing, university marketing instructor, and now a longtime industry analyst, I often reflect on similarities between the two disciplines of customer experience management and marketing management.
For example…
Verint is one of the few top-tier contact center solution providers that invests in market research and analysis, as well as traditional research and development. Market research is helpful for identifying potential product improvements, but its greater…
When the crew of Apollo 8 became the first humans to orbit the moon, they experienced the first human lunar communications blackout. For ten minutes they couldn’t communicate with the people at home. Finally, they emerged, and communications resumed.…
Thank you to everyone who made Engage 2022 such a wonderful success—we were so happy to see you again! We hope you enjoyed it as much as we did.
While we’ve wrapped our first live event in three years from sunny Orlando, the learning and inspiration…
In our recent Verint Webinar featuring Forrester’s Brendan Witcher and Sur La Table’s Rachel Frederick, we heard a riveting exploration of why less than 1% of customers say they’re having excellent experiences.
Meanwhile, senior leadership…
The cloud changed everything. How many times have you heard that? And yet, how many truly understand the impact this massive transition has had on the ecosystems that ultimately deliver solutions to our customers?
At Verint, we spent the last 18 months…
This week Verint launched its newly designed partner program that makes it easier for partners to accelerate growth and differentiate in the market. This innovative program provides new collaborative tools and program elements to make it easier and faster…
Best Practice Roundtable: The Future of Workforce Optimization
July 12; Webinar
Join Verint’s Trudy Cannon, Director, GTM Strategy – Workforce Engagement, for this session at 1 p.m. ET. To best optimize your workforce, companies need to combine WFM, Quality…
Speech Analytics in the Contact Center
June 1; Webinar
Verint’s Kelly Koelliker, Senior Director of Content Marketing, will present this content at 2 p.m. ET. Topics covered will include how technology has changed speech analytics, including:
Speech Analytics is one of the most impactful solutions in the contact center. By capturing the goldmine of information from customer phone calls, organizations can:
Did you know that just 60% of the world’s railroads run on standard gauge tracks? The other 40% do not. Passengers may have to change trains when they cross international borders. Standards matter.
The most important standards decision to impact…
Engage is four weeks away—the countdown is on!
It’s been a long time since we’ve been together. We are so excited that Verint® Engage®, the industry’s premier global customer engagement event and our biggest of the year, is coming up in June. We…
GNC started with a simple storefront in Pittsburgh, Pennsylvania, in 1935. Now, with more than 4,800 locations in the U.S. and Canada, GNC has become a global wellness brand that prides itself on meeting the growing and fast-changing needs of its customers…
Verint recently announced its lineup for its annual customer engagement conference, Verint Engage®, June 13-16, 2022, at the Hyatt Regency Orlando—leading brands will speak on cultivating enduring customer relationships. Event participants can attend…
Have you ever spent hours putting together a jigsaw puzzle, only to discover that there are some missing pieces and realizing you’ll never be able to complete the whole picture? Well, that’s basically what it’s like when you don’t have a unified…
It’s less than three months away!
We are so excited that Verint® Engage®, the industry’s premier global customer engagement event and our biggest of the year is coming up in June. We can’t wait to be back in person with you June 13-16 at the Hyatt…
Consumers know what a “good” customer experience feels like—they are already getting it from brands such as Amazon, Google, American Express, and others. Customers are always comparing you with best-in-class brands—as well as with your peers—every time…
As we kick off the new year, we’re so excited that Verint® Engage®, the industry’s premier global customer engagement event and our biggest of the year is just a few months away. We can’t wait to be back in person with you June 13-16 at the Hyatt Regency…
You may have heard that President Biden signed an executive order on December 13, 2021, to transform federal customer experience (CX) and service delivery as a way to rebuild trust in government.
“The federal government must design and deliver services…
Aren’t you ready to break out of the cycle of virtual meetings? It’s time to gain fresh insights from inspirational speakers, build your personal and professional brand, and experience innovations from Verint and our partners—all in one place, face to…
Managing and optimizing the customer experience is an increasingly complex task for health insurers.
Yet, according to research from Forrester, Gartner, and Verint, the best way to engage customers, improve service across channels, and reduce costs is…
Verint took an important step in cementing its position as “The Customer Engagement Company” when it recently acquired Conversocial, a fast-growing company that facilitates interactions between businesses and customers via private messaging channels.…
Customer journeys are complex—and that intricacy is only amplified when customer experience and customer service data live in silos.
In fact, 80% of companies report problematic data silos holding back their organizations.
Your organization is likely…