The leaves are changing color. Pumpkin-spiced lattes are still flying out of coffee shops. (American) football is almost halfway through the season. And, Halloween is here (and therefore we get to write a Halloween themed blog).
Let’s be honest, resolving…
Ghoulies and ghosties and things that go bump in the night…is that what you think of when you think about the way things run in your contact center? Are you haunted by horrors in your contact center? Read on (if you dare) as we explore the nightmares…
What is impact? For customer experience, it might be moving the needle on customer satisfaction or speeding time to action. Though the benefits of CX improvement can feel intangible, the truth is that it is not only possible, but vital to measure the…
Verint recently announced that it was recognized as a winner in the ‘Best Workforce Optimization/Engagement Management’ and ‘Best Contact Center Interaction Analytics’ categories for the 21st annual CRM Industry Leader Awards program honoring the best…
As a marketing major, former director of marketing, university marketing instructor, and now a longtime industry analyst, I often reflect on similarities between the two disciplines of customer experience management and marketing management.
For example…
Verint recently announced it was named to the inaugural Constellation ShortListfor Conversational AI. This recognition demonstrates continued innovation in Conversational AI for Verint’s Digital-First Engagement Solutions—the technology vendors and service…
At Verint, we truly believe that every day is dedicated to driving customer experience. Especially for those who are in the frontline, whether in the contact center, leading CX strategy, or creating new and unique digital experiences, customers are front…
The Marketing Stir: Carrina Ekvall
On-demand; The Marketing Stir Podcast by Stirista
Join Verint’s Carrina Ekvall, Marketing Director, as she and podcast hosts Vincent Pietrafesa and Ajay Gupta discuss why different channels’ success rates vary depending…
Halloween candy is filling grocery store shelves. “Pumpkin Spice” is returning to coffee shops everywhere. This can mean only one thing. “Open Enrollment” is just around the corner, and that means it will be busy season in healthcare industry contact…
DenizBank, a large financial services organization based in Turkey, faced the challenge of transitioning over 2,000 agents to work-from-home at the start of the pandemic. To provide their customers with the quality of service they expect, DenizBank turned…
Verint recently announced that several of its customers, including MSC Industrial Supply Co. and Navy Federal Credit Union, were named as finalists in the ICMI Global Contact Center Awards*. Verint Intelligent Interviewing also was named a finalist in…
General Dynamics Information Technology (GDIT) partners with government agencies to take control of change and adapt well to adversity. It was looking to boost customer service capabilities offered and delivered to Medicare beneficiaries in the United…
Maybe you’ve heard about One Workforce. We talked about it from the big stage at our Engage customer conference earlier this summer in Orlando. Take a listen.
One Workforce is a strategy that enables the entire workforce to engage with customers…
Verint is one of the few top-tier contact center solution providers that invests in market research and analysis, as well as traditional research and development. Market research is helpful for identifying potential product improvements, but its greater…
When the crew of Apollo 8 became the first humans to orbit the moon, they experienced the first human lunar communications blackout. For ten minutes they couldn’t communicate with the people at home. Finally, they emerged, and communications resumed.…
The Back Office & Branch: Key Contributors to Differentiated CX
August 10; Verint Webinar with The Financial Brand
Join Verint’s Nicole Nevulis, Global Senior Director, Go-to-Market Strategy, and Juan Cabrera, Director, Branch Go-to-Market Strategy…
Thank you to everyone who made Engage 2022 such a wonderful success—we were so happy to see you again! We hope you enjoyed it as much as we did.
While we’ve wrapped our first live event in three years from sunny Orlando, the learning and inspiration…
Verint is pleased to announce that its Intelligent Virtual Assistant (IVA) was selected as “Best Chatbot Solution” in the AI Breakthrough Awards program conducted by AI Breakthrough, a leading market intelligence organization that recognizes…
In our recent Verint Webinar featuring Forrester’s Brendan Witcher and Sur La Table’s Rachel Frederick, we heard a riveting exploration of why less than 1% of customers say they’re having excellent experiences.
Meanwhile, senior leadership…
The days of everyone going to an actual store to do their shopping are behind us.
Naturally, many people still shop in stores—however, recent Verint research shows Gen Z’s growing preference for digital-first shopping and the vital importance of digital…
Last week industry analyst Sheila McGee-Smith shared an article on No Jitter highlighting her time at Verint Engage 2022 in Orlando and discussing the journey Verint has taken over the last few years. She emphasized the acquisitions that have expanded…
Did you catch our recent webinar in partnership with Speech Technology? If not, don’t worry! We’ve got you covered. Click here to access the on-demand edition of this exciting event.
During this webinar, Daniel Ziv, Vice President of Speech…
Speech Analytics in the Contact Center
June 1; Webinar
Verint’s Kelly Koelliker, Senior Director of Content Marketing, will present this content at 2 p.m. ET. Topics covered will include how technology has changed speech analytics, including:
Speech Analytics is one of the most impactful solutions in the contact center. By capturing the goldmine of information from customer phone calls, organizations can:
If, like any business today, you are focusing on improving your customer and employee experiences, you need the right data to drive your initiatives. If your position involves developing or benefiting from your company’s customer engagement strategy,…
