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  • Verint Speakers: Building a Strong Business Case for Automation, AI

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    The Automation Innovation Conference December 5-6; New York City Verint’s Craig Seebach, vice president, enterprise workforce optimization strategy, will participate in a panel discussion titled “Building a Comprehensive Business Case for Automation…

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  • Liverpool Victoria Invests in Customer Experience with Verint

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    A UK-based financial services company, Liverpool Victoria (LV=), has more than 5,000 employees across the UK and needed a single, consistent and flexible workforce optimization platform to strengthen its customer service. The company also wanted to gain…

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  • Why Your Biggest CX Issues Shouldn’t Always Be Your Top CX Priorities

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    As many have learned when trying to uncover CX pain points, there is no “one size fits all” approach to prioritizing and acting on feedback. Often, the issues resulting in the most feedback are indeed the most significant and, once resolved, will…

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  • Transformation Includes Branch Staff Mobility

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    The bank branch remains a critical delivery point for the provision of financial services to both retail consumers and small business. But over the years, the value of the branch has shifted from being a transaction site to an advisory location. Banks…

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  • Avoid Survey Mistakes and Boost Response Rates in a Digital World

    By  Verint Connect Member

    Customer preferences change frequently—especially when interacting with brands—so surveys and methods of contact must follow suit. Here are tips on how to keep your feedback requests relevant and built for optimal response rates. When reviewing one…

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  • Connecting the Dots for a Better View of Digital Transformation

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    Understanding the practical implications of digital transformation demands inclusion and assessment of the delivery capabilities of an enterprise, alongside thoughtful management to optimize. This is particularly true of those B2C businesses which…

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  • Automation and AI: Game Changers for Your Customer Engagement Strategy

    By  Verint Connect Member

    Leading enterprises recognize that the effective adoption and implementation of automation and artificial intelligence (AI) solutions within their customer engagement operations can be game-changing for the enterprise, potentially yielding higher revenue…

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  • Back Office Integration Coming to the Forefront in Customer Engagement

    By  Verint Connect Member

    We have begun to see the boundaries of the contact center expanding as its functionality encroaches upon other departments within the enterprise, agents gain access to subject matter experts in other departments, and data silos have come together in the…

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  • AI Will Mold Future of Customer Service: Verint CEO

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    A recent Newsday article spotlighted Verint CEO Dan Bodner describing how artificial intelligence will help shape the future of customer service. In a keynote address last week at a conference hosted by the Center of Excellence in Wireless and Information…

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  • 5 Ways Analytics Can Drive Adoption for Voice Shopping

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    I recently spoke with Multichannel Merchant about the rising popularity of voice-activated activities, including voice shopping. Interest in such activities is high and recent retail shifts indicate this trend is here to stay. And, technology is catching…

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  • Banking Risk Landscape: Is Your Security Solution a Secure Solution?

    By  Verint Connect Member

    You only have to check today's news headlines once to see that cybersecurity has moved to the forefront of conversation. Organizations around the world are continuously suffering from serious and sophisticated cyber attacks and data breaches, leaving…

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  • How to Partner with HR for CX Success

    By  Verint Connect Member

    CX and Human Resources teams are both in the people business. The days of clear departmental ownership of employee and customer engagement are behind us. Smart, forward-thinking companies striving for customer-centricity know that there is one question…

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  • Bell Canada Taps Verint to Listen to the Voice of the Customer

    By  Verint Connect Member

    Bell Canada is Canada’s largest communications company, providing broadband internet, television and mobile services to businesses and consumers throughout the country. To help maintain market leadership in an increasingly competitive marketplace…

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  • Verint CEO Dan Bodner Will Deliver AI and Customer Engagement Keynote

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    Verint’s Dan Bodner, CEO, will present the opening keynote “Artificial Intelligence—Applications and Customer Engagement” at The Center of Excellence, Wireless and Information Technology (CEWIT) conference on November 7 at Stony Brook University’s CEWIT…

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  • Empower Your Employees with More Data, More Automation

    By  Verint Connect Member

    The recent influx of news about advances in automation technology can create some employee anxiety—however, there’s good news. These capabilities can actually empower employees and make their lives—and those of your customers—even better. Using technology…

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  • Verint Speakers: More Automation and Solving Issues with Communities

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    DestinationCRM Roundtable: Delivering Great Customer Experiences That Actually Achieve Measurable Business Outcomes November 8; Online Webinar Verint’s Raj Sivasubramanian, director, CX consulting services, will explain how to deliver CX initiatives…

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  • Verint Accelerates the Power of Automation

    By  Verint Connect Member

    This week Verint highlighted significant advances in automation innovation across its award-winning Customer Engagement portfolio, along with plans to launch new automation capabilities later this year. Leading enterprises recognize that the effective…

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  • Verint Helps National Bank of Commerce Enhance Branch Surveillance

    By  Verint Connect Member

    For more than 80 years, National Bank of Commerce (NBC) has provided financial services and support to the communities of the “Twin Ports” of Wisconsin and Minnesota. NBC relied on an analog video system to help enhance security and reduce fraud, and…

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  • The Critical Business Benefits of an Online Community

    By  Verint Connect Member

    John’s cell phone has started making a constant buzzing noise and the battery is draining quickly. An internet search brings up some information from a third party website for cell phone enthusiasts. At their advice, he uninstalls a particular app and…

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  • Demonstrating Customer Engagement Success through ROI Models

    By  Verint Connect Member

    Are you engaged in a customer engagement optimization initiative that you feel has the potential for broad impact at your organization? Are you working on an automation or robotics project where you wish you could have just one more round of funding…

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  • Verint Launches Updated WFO Suite

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    DestinationCRM.com recently spotlighted Verint’s announcement that it has significantly updated its Enterprise Workforce Optimization suite, which includes major enhancements to mobile apps, an omnichannel recording platform, and embedded real-time analytics…

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  • Artificial Intelligence: Keeping It Real in the Contact Center

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    I don’t think I’ll surprise anyone by saying that, as an industry, we sometimes tend to get a bit ahead of ourselves. Vendors try to offer products to a market that’s not ready for them, and buyers may postpone purchases of solutions today in favor…

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  • 3 Ways to Strengthen Your CX Program With Online Communities

    By  Verint Connect Member

    You probably know that online communities are growing in popularity and offer a variety of benefits. As a CX professional, I like the idea of communities. And speaking for the company I work for and its nearly two-year-old social community, I can testify…

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  • How Do SSN Data Breaches Impact Your Contact Center?

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    As fraudsters become more and more sophisticated, contact centers need to equip themselves with every advantage to outsmart them. At the same time, they have to protect the customer experience so that legitimate callers do not have to endure an authentication…

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  • Verint Launches Modern, Flexible and Open Suite for Enterprise WFO

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    Announced this week, this suite now offers wide-ranging enhancements that enable organizations to interact with customers across many different channels. These enhancements include a consolidated platform for recording calls, texts, Skype audio, chat…

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