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Verint Speakers: AI and Automation, IVAs, Global Research Findings

By Susanne Pitts
On Tue, Apr 03, 2018
Digital and Live Events Throughout April Explore the Power of AI and Automation, the Rise of IVAs, New Global Research Findings and More Customer Interview Series “Smooth Sailing Ahead with Analytics and Automation” April 3 Webinar What happens…

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How to Make Intelligence the Foundation of Your Self-Service Strategy

By John Hibel
On Mon, Apr 02, 2018
What would happen if self-service were more accessible, easier to use, and capable of resolving considerably more complex issues without escalating to an agent? Artificial Intelligence has the potential to redefine what’s possible in self-service. If…

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Got Joy? Happiness Guru Shawn Achor to Speak at Verint Engage 2018

By Laurie Wickham
On Thu, Mar 29, 2018
Shawn Achor, founder, GoodThink, Inc . and author of Before Happiness and The Happiness Advantage, will be a keynote speaker at the Verint Engage global customer conference at the Sheraton Dallas Hotel May 14 – 17. Achor will present “Big Potential…

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Defining the Human Age: A Digital and Ethical Challenge

By Verint Connect Member
On Wed, Mar 28, 2018
Emerging technologies have significantly transformed customer engagement in recent years, from the rise of mobile reducing face-to-face communication, to artificial intelligence (AI) driving innovation across a range of sectors . But it’s not just brands…

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Visiting The Big D in May? Get Engaged with The World’s Tallest Cowboy

By Larrita Browning
On Tue, Mar 27, 2018
Engage18: On The Inside The tallest cowboy in Dallas. Big Tex is a 55-foot statue of a cowboy that sports denim jeans, a plaid shirt, and of course, an awesome 95-gallon cowboy hat and a pair of high-stepping size 96 cowboy boots. Big Tex is designed…

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Why Are Simple Customer Service Requests Sometimes So Frustrating?

By Nicole Nevulis
On Fri, Mar 23, 2018
Just recently I was trying to pay for something, and my ATM card was declined. I was very embarrassed, even though the reason was simply my card had expired. When I called the bank, it turned out they had updated my address for everything except the…

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10 New & Useful Future Customer Engagement Stats

By Verint Connect Member
On Thu, Mar 22, 2018
I love to see new stats and research about the future of customer engagement. If it’s research-backed and numbers-driven, then count me in! These provocative trends are what drive a lot of our thinking here at Verint, as we’re eager to learn if the…

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Verint Launches New Intelligent Customer Self-Service Capabilities

By Lauren Dempsey
On Wed, Mar 21, 2018
Last week Verint announced new customer self-service capabilities, including intelligent virtual assistants (IVAs) and enterprise chatbots powered by an open, modular Artificial Intelligence (AI) engine. The new capabilities enable Verint to deliver…

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Verint Engage18: Holding True to the “Shake Hands” Tradition

By Larrita Browning
On Tue, Mar 20, 2018
Engage 18: On The Inside Shaking hands might be one of the universal acts of the human experience that, for some, appears to have faded off into “things old folks” did back in the day. The tradition of shaking hands has roots that date back to the…

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Communities Get Results—You Can’t Escape the Facts!

By Verint Connect Member
On Mon, Mar 19, 2018
I recently participated in an escape room team-building exercise with several of my peers and executive sales leaders. For those not familiar with Escape Room, it is a physical adventure game in which players work to solve a series of puzzles and riddles…

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Developing Customers for Life—And the Offerings to Make It Happen

By Verint Connect Member
On Wed, Mar 14, 2018
Many of you have heard me say before in blogs, articles and at events that Verint has an unwavering commitment to developing customers for life. And we’re not letting up in 2018—we’re full speed into the year and more committed than ever. Our latest…

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4 Ways the Verint Engage18 Conference Sessions Will Be Like Your Perfect Restaurant

By Larrita Browning
On Tue, Mar 13, 2018
Engage18: On The Inside The perfect restaurant . Most of us have that one restaurant that we love. That one restaurant that has become our go-to. We may have labeled it as such based on the range of food selections that it has, the quality of service…

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Automation in Bank Surveillance and Fraud

By Verint Connect Member
On Tue, Mar 13, 2018
Although we're seeing an increase in its use and function, the term automation is not an entirely new concept. It is an evolving process that adapts as technology develops; it started with data and application integration, moved to rules-based process…

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Aberdeen Study: Use RPA Throughout Your Business to Unlock Hidden Opportunities

By Verint Connect Member
On Mon, Mar 12, 2018
In our The Road to Success: How to Become a “Best-in-Class Back-Office” Organization study, we found that one of the unique characteristics of today’s leading back-office organizations is their adoption of robotic process automation (RPA) technology.

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Navy Federal Credit Union Offers Exceptional Customer Service to Customers Who Served

By Rob Lamoureux
On Fri, Mar 09, 2018
Providing one-stop financial services to current and former members of the military and the Department of Defense and their families, Navy Federal Credit Union is the world's largest credit union with more than 7.5 million members, $90 billion in assets…

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Six Ways to Achieve Regulatory Compliance

By Lori Peterson - Vice President of Financial Compliance and Business Development
On Thu, Mar 08, 2018
As the world grows more complex, compliance regulations have made recording more important than ever. However, recording today involves far more than capturing calls—we must also include IM, video, desktop screens, app/screen sharing, white boarding…

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Key Takeaways: Verint Atlanta CIO Automation and AI Roundtable

By Susanne Pitts
On Wed, Mar 07, 2018
Verint’s John Goodson, SVP & GM, Products, Customer Engagement Solutions, hosted an invitation-only CIO/Executive Roundtable and Dinner on the topic of Robotics and Artificial Intelligence (AI) on February 21 in Atlanta’s Perimeter area. Executives…

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Verint Speakers: Automation + Workforce Engagement = Competitive Edge

By Susanne Pitts
On Tue, Mar 06, 2018
Strata Data Conference “Your Enterprise AI is Only as Good as Your Data” March 6; San Jose, California Joe Dumoulin, CTIO at Verint Next IT, will present “Your Enterprise AI is Only as Good as Your Data” at 3:30 p.m. PT. Attendees will learn about…

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Putting the Back Office Front and Center in Your CX Program

By Verint Connect Member
On Thu, Mar 01, 2018
In my new blog for Customer Think , I discuss how the impact of the back office should not be underestimated when discussing the customer experience.

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Are Your Omnichannel Experiences Driving the Results You Want?

By Susanne Pitts
On Fri, Feb 23, 2018
Well, are they? We all probably understand that in today’s highly competitive and personalized marketplace, customers want to engage with you on their terms—whenever and however they want. However, one omnichannel size does not fit all.

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Head to the Big D May 14-17 for the Verint Engage Customer Conference

By Laurie Wickham
On Wed, Feb 21, 2018
Inspiration. Professional growth. Networking. There’s a single event that can help you with all of these—and help you better leverage your Verint solutions, to boot. It’s the Verint Engage global customer conference, and registration is underway for…

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Executive Perspectives on Automation Innovation

By Verint Connect Member
On Wed, Feb 21, 2018
A reminder that the Verint Systems Engage global customer conference takes place May 14 - 17, 2018 in Dallas, Texas—an interactive event designed to help customers and partners engage with industry peers and make the most of Verint solutions. Did you…

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Three Simple Ways to Show Your Customers Some Love

By Verint Connect Member
On Fri, Feb 16, 2018
This week as we celebrate Valentine’s Day, it’s a good time to remember the role that emotion plays in customer service. Have you thought about that before? If you haven’t, consider how your positive feelings about a brand partly arise from the good…

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We’re at a Customer Engagement Tipping Point. Here’s What’s Next.

By Susanne Pitts
On Wed, Feb 14, 2018
The world is full of old and new—few of us go through day-to-day life the same way we did ten years ago. However, some things—like traffic!—remain essentially the same. Engaging customers is no different. The old and the new have been coexisting for…

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Are You Proactively Addressing Security Weaknesses Before Intruders Do?

By Verint Connect Member
On Fri, Feb 09, 2018
Reacting after the fact to an unforeseen security event used to be the only option for bank officials. But now, as financial organizations are facing a new risk paradigm that encompasses both cyber and physical threats, the level of intelligence needed…

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